Technical Support Systems & Networks

About the Role

The Abdul Hameed Shoman Foundation (AHSF) is seeking a skilled and proactive Technical Support Systems & Networks to join our team. This role will be responsible for maintaining and managing the organization's IT infrastructure, providing technical support, and ensuring smooth network and security operations.

Key Responsibilities

• Serve as the first point of contact for users seeking technical assistance and troubleshoot IT-related issues.

• Maintain internal IT infrastructure, including desktops, laptops, servers, routers, switches, printers, phones, security updates, LANs, WANs, and internet connectivity.

• Administer and support On-Premise Servers, VMware, Office 365, DNS, DHCP, Wi-Fi, Microsoft SQL Server, Active Directory, Firewalls, Azure Virtual Server, Remote VPN, and Site-to-Site Tunnel operations and troubleshooting.

• Lead desktop and helpdesk support efforts, ensuring that all IT-related issues are resolved promptly.

• Monitor network and security systems, implementing changes as per security protocols and change control processes.

• Maintain and update IT operational documentation.

• Research and recommend new approaches to enhance network and infrastructure performance.

Qualifications & Skills

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.

• 1-2 years of experience in network administration and system administration.

• IT certifications in Linux, Microsoft, or other network-related fields are a plus.

• Strong knowledge of systems and networking software, hardware, and protocols.

• Expertise in helpdesk and IT operations best practices, including security and storage management.

Preferred Additional Skills:

• Problem-solving mindset with excellent troubleshooting skills.

• Strong communication skills and ability to work under pressure.

• Ability to research and implement new IT solutions to optimize operations.

• High attention to detail and ability to document IT procedures effectively.